Privacy Policy

Last updated: August 19, 2026

Who we are

Metroplex Locksmith is a fully mobile automotive locksmith serving the Dallas–Fort Worth Metroplex. This policy explains what information we collect when you use this website or contact us, how we use it, and the choices you have.

Information we collect

Contact forms. When you submit a form on this site, we receive the details you enter — typically your name, phone number, email address, vehicle information, and service details.

Phone calls. The phone numbers published on this site may be call-tracking numbers. Calls may be recorded and transcribed for quality assurance, dispatch, and training purposes. If you do not wish to be recorded, please tell us at the start of the call.

Text messages. If you text us or ask us to text you, we receive your phone number and the content of your messages.

Text messaging (SMS) consent

By providing your phone number through a form, call, or text, you consent to receive text messages from Metroplex Locksmith related to your service request (quotes, appointment confirmations, arrival updates, and follow-ups). Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP at any time to opt out, or HELP for help. We do not share SMS opt-in data or phone numbers collected for texting with third parties or affiliates for their own marketing purposes.

Cookies and analytics

This site may use analytics tools to understand how visitors use our pages (pages viewed, approximate location, device type), and dynamic number insertion, which shows different tracking phone numbers to measure which pages generate calls. You can block analytics cookies in your browser settings.

How we use your information

We use your information to respond to your request, provide quotes, dispatch a technician, confirm appointments, follow up on service, keep records of completed work, and improve our website and services.

We do not sell your data

We do not sell, rent, or trade your personal information to anyone.

Sharing with service providers

We share information only with the service providers that make this website and our operations work: form processing, telephone and text-message routing, call recording, and web analytics. These providers process data on our behalf and are not permitted to use it for their own purposes. We may also disclose information when required by law.

Data retention and security

We keep service records only as long as needed for business, warranty, and legal purposes, and we use reasonable safeguards to protect them. No method of transmission or storage is 100% secure.

Your choices

You may contact us at any time to ask what information we hold about you, request a correction, or ask us to delete it (subject to records we are required to keep). Text STOP to opt out of SMS.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact us

Metroplex Locksmith — call (817) 813-8746 or use the contact form. See also our Terms of Service.